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Seth_Marsh's avatar
Seth_Marsh
Copper Contributor
May 11, 2020

Microsoft Bookings Integration with MS Teams

I have an O365 E3 License and have enabled Bookings as well as set up the services that are required. I have enabled them to be integrated with an MS Teams meeting as well. The issue is that when a meeting is booked, it sends a calendar invite that when accepted populates on the person requesting time, caklendar...however it does not include the Teams meeting link... there is a second email that arrives shortly thereafter that does contain the info...so in effect there are two meetings that need to be accepted to have access to the Teams link for the discussion. Is there a way that this can be streamlined? It seems like Bookings "should" have the teams meeting link embedded in the initial calendar invitation.

 

I believe I have set up everything as required uncertain why Bookings isn't working as desired?

  • Seth_Marsh - just replied to you privately, the only difference between your configuration and mine is this checkbox on the services page. Try unchecking it and see if you get down to a single email for recipient.

  • Joe Stocker's avatar
    Joe Stocker
    Bronze Contributor
    Most likely this is happening because your Teams co-existence mode is still set to Islands, so by default Bookings will not use Teams invites. If you change your teams co-existence mode to Teams only then it will fix this bookings issue, however, you should become familiar with the implications of switching to Teams only mode (unless you do not use SFB Online then you should be fine).
    To learn more about Teams co-existence modes:
    https://docs.microsoft.com/en-us/microsoftteams/setting-your-coexistence-and-upgrade-settings
    • Seth_Marsh's avatar
      Seth_Marsh
      Copper Contributor
      Thanks for the response it is certainly appreciated...... some follow up to your suggestions....

      There are a lot of things that work oddly in Islands mode and Our tenant is set to Teams Only mode before I rolled out anything else in this process. I believe the symptoms in that article are slightly different as well since we are seeing Teams integration but the calendar invite is just blank. If I were a betting man, I’d let it all ride on “this is happening for skype meetings too” since they share some back end components.

      Hopefully Microsoft will sort this out soon – all indications are that it’s affecting everyone and they saw the same during their internal testing.
      • Joe Stocker's avatar
        Joe Stocker
        Bronze Contributor
        got it, now that I read your first post a 2nd time I better understand the issue.
        I could not reproduce the issue you are describing in my tenant.
        I use Bookings with Teams regularly, and the guest recipient received a single email containing the Teams invite.
        Make sure you uncheck the box "notify the business via email when the booking is created or changed" since that can generate a redundant 2nd email.
        https://outlook.office.com/bookings/bookingpage

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