Forum Discussion
Microsoft 365 web apps still showing "Buy Microsoft 365" even when I have a subscription
The annoying "Buy Microsoft 365" button is showing in the webapp dashboards even though I have a active premium subscription. See screenshots below
The “Buy Microsoft 365” button in your screenshot doesn’t by itself mean your subscription is inactive. It could be a dashboard display issue or the page not recognising the correct account.
Click your profile picture and confirm the signed-in account matches the subscription listed at Services & subscriptions.
Then try the same page in a private browser window, signing in only with that account.
If the button disappears there, clear the affected site’s cookies in your normal browser. If it remains but your subscription benefits work, report it through the web app’s feedback option as an incorrect purchase prompt. If paid features are also unavailable, contact subscription support to check the entitlement.