Forum Discussion
Microsoft 365 desktop apps don't recognize active 365 account: Say "Product Deactivated"
I have a Microsoft 365 account for many years - fully paid up and active. I got a new Windows 11 laptop a few months ago and set it up to use the same Microsoft account. Worked fine until recent...
Found the solution on on Reddit, here...
https://www.reddit.com/r/Office365/comments/q7as5g/cant_activate_office_365_even_though_i_have_a/
Procedure as follows:
Close all Office Apps.
Delete the following folder:
C:\Users\<YOURNAME>\AppData\Local\Microsoft\IdentityCache
Restarted Office Apps, and it activated fine this time.
Try obtaining support on below:
Thanks Kidd_Ip.
Seems to be for business accounts and I have personal, but I'll try it anyway.
S
Seems to be for business accounts and I have personal, but I'll try it anyway.
S
Found the solution on on Reddit, here...
https://www.reddit.com/r/Office365/comments/q7as5g/cant_activate_office_365_even_though_i_have_a/
Procedure as follows:
Close all Office Apps.
Delete the following folder:
C:\Users\<YOURNAME>\AppData\Local\Microsoft\IdentityCache
Restarted Office Apps, and it activated fine this time.
