Forum Discussion
Licensing , User Mailboxes and Reconcillation
Hey team,
I am trying to figure out an issue where we seem to be 860 licenses shy of having the correct number of licenses based on our user base.
In the portal under (Billing >> Licenses >> E3). I show the following:
- 20795 assigned of 20795 total
- 870 users need valid licenses
Now my question is as follows, are the 870 users already licensed ? and we've just oversubscribed? or does that mean that we need to add (and license) 870 more user accounts?
Also, how can i tell which mailboxes/user accounts above need to actually have a license applied to them? is there any easy way.
Also, one more note, if i run this command here:
Get-MsolUser -LicenseReconciliationNeededOnly -All - The output contains Shared Mailboxes, Room Mailboxes as well as user mailboxes, why would "LicenseReconciliationNeededOnly" report room/shared mailboxes as needing a license?
thanks,
Robert
6 Replies
You probably have some expired licenses, you can get a breakdown on the Products page. As for the cmdlet output, you might be using features such as holds or Archiving which DO require a license for shared/room mailboxes too.
Hey Vasil,
I was under the impression that if you did the following:
1) User has E3 license
2) You place user on Either Litigation Hold or In-Place hold
3) You remove users license
4) You remove users account from AD Connect
5) User mailbox then shows as inactive in PowerShell
The users mailbox is on litigation hold without needing a license and all data will be available per the terms of the hold. Do i have that wrong?
Thanks,
RobertThat's not the correct process, removing the license puts the mailbox in "erroneous" state. If you want to make the mailbox "inactive", you need to remove the user object without removing the license first (it will still be freed).
