Forum Discussion
Inna Chigareva
Jul 26, 2017Copper Contributor
Junk E-mail Settings for Shared Mailboxes
Hi,
We started to receive all email for our shared inbox to junk folder. I have set some of them as safe senders, but it didn't help. How can I check/amend junk settings for our shared mailboxes please?
Regards
- Robbo_2021Copper Contributor
Same problem, most external email -> shared mailbox went to spam.
This (below) worked for me, I call it a: partial (warning: - choice of 2 evils -) solution
Exchange Admin Center -> Mail Flow -> Rules
... Add a Bypass Spam Filtering: is sent to '<shared box>' (select from list)
... ... Set the spam confidence level to: Bypass (-1)
(I tried other levels, only Bypass worked)
So yeah, you will let actual spam in too, but it's either that or lose email. (email client should help mitigate against some spam).
Absolutely still need ms to fix this bug properly.
- Victor_IvanidzeBronze ContributorHere is a possible alternative: https://www.ivasoft.com/fromjunktoinboxflow.shtml
PowerShell is easiest way to set junk mail configurations for shared mailbox.
To fetch the configuration:
Get-MailboxJunkEMailConfiguration -Identity "Shared Mailbox" | Format-List
To set it, use Set-MailboxEmailConfiguration. In this instance, I add "BadGirls.com" to the blocked list and set three domains up as trusted senders.
Set-MailboxJunkEMailConfiguration –Identity "Shared Mailbox"
–BlockedSendersAndDomains @{Add="Badgirls.com"} –ContactsTrusted $True
–TrustedSendersAndDomains "Microsoft.com", "Office365.com", "Outlook.com"And of course, if you wanted to set the same configuration for all shared mailboxes in the tenant, you'd do:
Get-Mailbox -RecipientTypeDetails SharedMailbox | Set-MailboxJunkEMailConfiguration....
- fmccourryhollandcompuCopper Contributor
TonyRedmond If this is the easiest method, then there is something seriously wrong with the implementation. The average end user is not going to know, or even want to know PowerShell. This is fine for system Admins and developers, but the average user in accounting will not do this. As a system admin, my life should not be delegated for managing junk email. This is why Microsoft keeps falling flat on it's face, dumb down interfaces so it's impossible to use unless you are a developer and find a way to "hack it". That's exactly what PowerShell is to the end user, a hack.
- No one is advocating that normal users run PowerShell commands to update junk email settings. Administrators should do this for them.
- Aljohn BonifacioSteel Contributor
To modify your Junk Email settings on Shared Mailbox, you may follow these steps:
1. Access it via browser by using this URL, https://outlook.office365.com/ecp/admin@contoso.com (Sample Shared Mailbox Email Address)
2. On the options, click block or allow. Select "Don't move email to my Junk folder" and click Save.
- Michael_MakeevCopper ContributorThanx, it works for me.
- DeletedAljohn, when I click on your link it says "Access Denied" is this a setting for admins only or is it something I need to request access to?
- kannan06Copper Contributor
You can try using https://outlook.office365.com/ecp instead of https://outlook.office365.com/ecp/admin@contoso.com ,which worked for me