Forum Discussion
Michał Kiełtyka
Sep 06, 2017Copper Contributor
I can't receive any e-mails on Office 365 group's e-mail address and can't even delete the group
Few days ago, I created an Office 365 group. I can't receive any e-mails on that group's e-mail address. When I send something from my private e-mail I get response from postmaster@airly.eu which says that my message can't be delivered.
The group is visible under groups tab in the Admin center. I tried to recreate the group, however, I couldn't even delete the group. It reappears after deletion. I waited more than 24 hours. Nothing.
I'd like to ask for help here. I created a ticket but got no response. I tried to call support but that was without success either. I waited 12 minutes on the line just to hear a greetings from the second consultant that I was redirected to and then got disconnected.
Thank you for your answers. The problem has been solved with help from Microsoft Support.
For anyone experiencing the same, execute these commands in Windows Azure Active Directory:
Set-ExecutionPolicy Unrestricted -Force $User = Get-Credential Connect-MsolService -Credential $User Get-MsolGroup Remove-MsolGroup -ObjectID d7e7f7g7-a6a6-4444-b9c9-h1g2f3e4d5c6
Where d7e7f7g7-a6a6-4444-b9c9-h1g2f3e4d5c6 is just an example of ObjectID of the bugged group shown on the list from the previous command.
I assume that email is accepted for other recipients in the tenant?
If so, can you check the email addresses assigned to the group and make sure that you are using the right one. It's easy to make a mistake:
[PS] C:\> Get-UnifiedGroup -Id GroupAlias | Format-List EmailAddresses
When you are sure that you are using the right address (any of those listed should work), you can post the NDR here and we will look at it to see if any clues exist.
- Michał KiełtykaCopper Contributor
No e-mails are delivered to any of the users assigned to the group.
I re-checked group id on Admin center. It matches the one I'm trying to send an e-mail.
I'd like to add that other groups are working fine.
The NDR:Original Message Details Created Date: 9/5/2017 12:54:57 PM Sender Address: defozo@gmail.com Recipient Address: contact@airly.eu Subject: te Error Details Reported error: 550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup DSN generated by: AM5SPR00MB248.EURP195.PROD.OUTLOOK.COM Message Hops HOP TIME (UTC) FROM TO WITH RELAY TIME 1 9/5/2017 12:54:57 PM 10.80.194.18 HTTP * 2 9/5/2017 12:55:18 PM mail-wm0-f47.google.com SMTP 21 sec 3 9/5/2017 12:55:18 PM mail-wm0-f47.google.com DB5EUR01FT048.mail.protection.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA_P384) * 4 9/5/2017 12:55:18 PM DB5EUR01FT048.eop-EUR01.prod.protection.outlook.com DB6P195CA0021.outlook.office365.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P256) * 5 9/5/2017 12:55:18 PM DB6P195CA0021.EURP195.PROD.OUTLOOK.COM AM5SPR00MB248.EURP195.PROD.OUTLOOK.COM Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P256) * Original Message Headers Received: from DB6P195CA0021.EURP195.PROD.OUTLOOK.COM (2603:10a6:4:cb::31) by AM5SPR00MB248.EURP195.PROD.OUTLOOK.COM (2603:10a6:203:8e::21) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P256) id 15.20.13.10; Tue, 5 Sep 2017 12:55:18 +0000 Received: from DB5EUR01FT048.eop-EUR01.prod.protection.outlook.com (2a01:111:f400:7e02::208) by DB6P195CA0021.outlook.office365.com (2603:10a6:4:cb::31) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P256) id 15.20.13.10 via Frontend Transport; Tue, 5 Sep 2017 12:55:18 +0000 Authentication-Results: spf=pass (sender IP is 74.125.82.47) smtp.mailfrom=gmail.com; airly.eu; dkim=pass (signature was verified) header.d=gmail.com;airly.eu; dmarc=pass action=none header.from=gmail.com; Received-SPF: Pass (protection.outlook.com: domain of gmail.com designates 74.125.82.47 as permitted sender) receiver=protection.outlook.com; client-ip=74.125.82.47; helo=mail-wm0-f47.google.com; Received: from mail-wm0-f47.google.com (74.125.82.47) by DB5EUR01FT048.mail.protection.outlook.com (10.152.5.166) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA_P384) id 15.1.1385.11 via Frontend Transport; Tue, 5 Sep 2017 12:55:18 +0000 Received: by mail-wm0-f47.google.com with SMTP id f145so11024540wme.0 for <contact@airly.eu>; Tue, 05 Sep 2017 05:55:18 -0700 (PDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20161025; h=mime-version:from:date:message-id:subject:to; bh=4Y4Z9HNbzwGzRB5S1dwFrpFQMJhyaudQ244VhRM75Xs=; b=G5PC1g+niD6s4KFmeI6+Nk8xg5H2knTaspNZNeYuCMquIjow3XcUzMoXLw4ZHeDq02 IDeBaAl8/ynzlb37G4QeYLkQz3bAo7qmt7kNUb8zccZ/L/VLZTaBLhhDmJMfzvhjlYla hkN8UeP5gb4DiqGe5+1Sm1Ts7luN/JPVEq//DMT3Z88RuyI7dvyL5fhVYP8Fh6UcCFoq SLlEHDaC8EzyjLTfn9TP/SAQ46KNoi5aFTSR/Rjh29Fc6KpgXgnK28q27HQJlxhK02MB Mclsk1QlyReIyIU1j5Hc89A7i9pBImtZJE2Nztpcf/51+iXFyMWB/DUMC3CP+v+34y6Q rjnQ== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20161025; h=x-gm-message-state:mime-version:from:date:message-id:subject:to; bh=4Y4Z9HNbzwGzRB5S1dwFrpFQMJhyaudQ244VhRM75Xs=; b=VrAfDEq3WGfsZwbXF8NFCmgYsrBvIayVNNutcQmQun3pDjENVpIKkH8m7ceGENp1ka DuxgMRSWl3wOG6Y7+TIsQX4mGdam+KCuo1SEXCyz1JI54UTMhxafTXxKdK9ajtUXiW5W to3KbNEQYu5xq5X4y/9szm8T7kez4qus0+RH/x3Pc7eBYlVzEf5dLl9tHJ+mkrigMMyi MZ7s/NFQsJn3oj9/vzDGPi2TVCrZxgcGmQZC0Meoh6VTfwSsSpFFkO/kr+Mgz2XQp9lC yNjSWif70khljOQAknM/f63KTifH+gn5IyCUkATtQAitmf+btMOwKp6IybZUJswECFz9 JYZA== X-Gm-Message-State: AHPjjUjeGJkpQPHI0guM/QHqQ54VUQ7/kueQvZMPXVgaijKxLzz07Sw2 Qeus3iD8b0iia8Xmonct6IyWqJH2WbVD X-Google-Smtp-Source: ADKCNb76V9mRUjn0n6fyPKF7Z/47hINAb8k3YaQEIQa6WQaiAdLRY4zeq/EMzlRpEUR3UPguTlX5O2t2wivKb9D0P1o= X-Received: by 10.80.174.152 with SMTP id e24mr3132188edd.4.1504616117450; Tue, 05 Sep 2017 05:55:17 -0700 (PDT) MIME-Version: 1.0 Received: by 10.80.194.18 with HTTP; Tue, 5 Sep 2017 05:54:57 -0700 (PDT) From: =?UTF-8?B?TWljaGHFgiBLaWXFgnR5a2E=?= <defozo@gmail.com> Date: Tue, 5 Sep 2017 14:54:57 +0200 Message-ID: <CAJKh96Nf3OV3rvwmc2hp58eN-MKX9q+rwj_SnZyO_HF_NqtsSQ@mail.gmail.com> Subject: te To: contact@airly.eu Content-Type: multipart/alternative; boundary="f403045c2ca4343c7a055870bdea" Return-Path: defozo@gmail.com X-EOPAttributedMessage: 0 X-EOPTenantAttributedMessage: 9c5a6e47-89e8-49b5-a275-b5a783986b3d:0 X-Forefront-Antispam-Report: CIP:74.125.82.47;IPV:NLI;CTRY:US;EFV:NLI; X-Microsoft-Exchange-Diagnostics: 1;DB5EUR01FT048;1:DcEOEnSlol6w5NlGBcNr6pM/e4UP8h4HOBRMxm47T7kIbEyC2ocU912iLnIGC+Ygf0VTm1IOC41F97HWox/dzZALDSIOgj94qu1RuoNdWBXcaUBDGYRqBPan3SM/GV1l X-MS-PublicTrafficType: Email X-MS-Office365-Filtering-Correlation-Id: b7c679ea-303d-458c-4302-08d4f45d5c75 X-DkimResult-Test: Passed X-Microsoft-Antispam: UriScan:;BCL:0;PCL:0;RULEID:(300000500095)(300135000095)(300000501095)(300135300095)(23075)(300000502095)(300135100095)(22001)(8251501002)(3001016)(300000503095)(300135400095)(3010002)(71702078)(300000504095)(300135200095)(300000505095)(300135600095)(300000506095)(300135500095);SRVR:AM5SPR00MB248; X-Microsoft-Exchange-Diagnostics: 1;AM5SPR00MB248;3:7UXKa1BxqJtZMeOOt5EdHFkjeBakJnxgpR+zmG5cyHj+wIzaLkyjTDc5ARJ5G+K4YR/MP1CYAuxzGRi4P4qA9kIYZrsr4lAS3qrHBFb+IVTj+GIoV84nuR+jry4NldWL3uZo0B/h5CLBVrgTn9AbyJ3oISbjDcpFBjzCQQynW6p5uOaYvuSSgdfv1CXN+GmTRzg7DAFaxkouGPKMb0xmVi4AXo1OKxg/eCMKZWc8NqigpNuZl6fZ5HSnbhILvZTQJr2V6D5UU6Y2tQAdyb8MQha/FoaK+OigWUT9doz7DERkuRPP18OOD8ayNfcc8CWHWgg8dqCWr0bUTGgXqhnxyeqIEQxHsoq2Cc/EZ1yb1lE=;25:ZWmyIBZHZHqCtFmKllEaOz+r8bh+qc4U1AdNYJ/rEtXSGWd9i+nhnN2Gg7R+y2FJB65XKVkgBdOFR477AEee7l8eygqPMH8TR29q74EOuG3gSsMl+gsByfKsHCDhcgDGI0mtCu6yb3eYKhZwCI84xCiEWLEeqYjMkMc6aD4MxjKrtLIWhgWO5+xfkloOatLLiPeO2fD8Fyb8yeOB3bFytiGRzt3AIKgeu+hqHlXoLHI= X-MS-TrafficTypeDiagnostic: AM5SPR00MB248: Final-Recipient: rfc822;contact@airly.eu Action: failed Status: 5.1.10 Diagnostic-Code: smtp;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup
The error says that Azure Active Directory cannot find any recipient with that email address (contact@airly.eu) in your tenant. That's why I asked you to run the PowerShell command to verify what email addresses are assigned to the group. There's no doubt that the address is invalid... so given that email is working properly for other recipients in the tenant, it's likely that you are using an incorrect address for the group. We need to go back to basics and find what address is assigned and test using that...