Forum Discussion

mattm1175's avatar
mattm1175
Copper Contributor
Sep 18, 2019

How to escalate a ticket

I have been stuck and I feel like I'm not getting any feedback or help. This issue I am having is becoming higher and higher priority as more and more users are being affected. I have have two related tickets and the first agent still hasn't responded and the second agent keeps ghosting me, so i have no idea what's going on. Is there a way to escalate these tickets an

office 365
sharepoint

2 Replies

  • Rnishat0786's avatar
    Rnishat0786
    Iron Contributor
    Sep 18, 2019

    mattm1175 

     

    Actually you can. Ask them to escalate the issue to a Lead or an L@ who could help you.

     

    Regards

     

    Robin Nishad

  • Paras Dodhia's avatar
    Paras Dodhia
    Iron Contributor
    Sep 18, 2019

    Tell them that is affecting production users, business productivity - also get in touch with there managers, and secondary team mates - contact information is usually in the email mattm1175 

Resources