Forum Discussion
How to change the Dept field in AD user account so it is displayed under Outlook contact details
PK Player
Hello again, I am trying to figure your configuration out and my best guess for what's happening is this. First the OAB file on server needs to be updated and then it has to be downloaded on the clients as well. There we have 8 respectively 24 hours. In other words, I believe this is a case of waiting for it to synchronize (if not doing it manually). What makes me confused is that you're using Outlook on the web and still experience the issue. It could be that Outlook uses both the offline address book and the global address list to provide a complete listing of user information. Perhaps another member has seen this behavior before.I am attaching this for reference
https://support.microsoft.com/en-za/help/841273/administering-the-offline-address-book-in-outlook
PK Player Are you using Outlook clients in cached mode? Then you need to manually "download address book" as the OAB is updated every 8 hours by default. How does it look when using Outlook on the web?
Thanks for replying.
After discussing this with one of the affected people she said that when she checks her details in Teams and her profile in the desktop version of Outlook (MS Office Pro Plus 2013) everything is as it should be. However, her details in an email show the old info (when hovering over her name) and when I receive a message from her although I see the correct job title it also shows the old department info. I use Outlook on the Web. I applied the changes to our AD 16 hours prior to creating this discussion.
We don't use Outlook in cached mode, unless it works that way 'out of the box'.
So, profile info under Teams and the desktop version of Outlook 2016 is correct. It is just in email messages that we see the old info.
Do you think it may simply be that it hasn't updated completely? I'll wait until after the weekend and see what state it is in.
PK Player
Hello again, I am trying to figure your configuration out and my best guess for what's happening is this. First the OAB file on server needs to be updated and then it has to be downloaded on the clients as well. There we have 8 respectively 24 hours. In other words, I believe this is a case of waiting for it to synchronize (if not doing it manually). What makes me confused is that you're using Outlook on the web and still experience the issue. It could be that Outlook uses both the offline address book and the global address list to provide a complete listing of user information. Perhaps another member has seen this behavior before.I am attaching this for reference
https://support.microsoft.com/en-za/help/841273/administering-the-offline-address-book-in-outlook
Thanks again for replying. I have asked her to check on Monday morning and to send me test messages to both my 365 account and a personal one.
I appreciate you taking the time to help 🙂
Cheers!
