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gbrown481's avatar
gbrown481
Copper Contributor
Feb 13, 2019

Excel/Word crashing when co authoring

Has anyone had any issues when co authoring in either excel or word? Both programs crash unexpectedly, but with no warning or error message. Nothing shows in the event logs as to what happened. This ...
office 365
sharepoint
Sofianeda1st's avatar
Sofianeda1st
Iron Contributor
Jul 29, 2019

Hello gbrown481 

We're having the same issue with PowerPoint when our users tried to co-authoring. 

Environment :
- Microsoft Office 365 ProPlus v1902 build 11328.20138 Semi-annual targeted
- Microsoft Teams v1.2.00.17057 (64bit) last update on 27th of June 2019
- OneDrive 2019 19.033.0218.0012
The user opens the file from Microsoft Teams with the client PowerPoint and after 5-6 mins It crashes. 
We opend a ticket to Microsoft and we're still wating for their answer. 
Do you have any idea to fix this issue please ? 
  • DC11604's avatar
    DC11604
    Copper Contributor
    Aug 09, 2019

    Sofianeda1st @gbrown481 

    We had the same issue until last week, Powerpoint and Word files were crashing regularly for several users. We did log a case with Microsoft and they also didn't find anything substantial yet.

     

    Last week, there was an Office 365 client update which got installed on the users' machine and since then no one has reported any issue with the file crashing. We tried to reproduce the issue with a couple of frequent users but still not finding it.

     

    Version we are using: Semi-Annual Channel (Targeted): Version 1902 (Build 11328.20368)

     

    Did anyone has the same behaviour, we are trying to find what fixed this issue and what exactly caused it?

     

    Thanks

     

     

     

     

    • Sofianeda1st's avatar
      Sofianeda1st
      Iron Contributor
      Aug 19, 2019

      Thank you DC11604 for the feedback. 

      We've the same version of yours but we still have the same issue with PowerPoint. 

      We opened a ticket at Microsoft but they didn't fix the issue. 

      We'll check if we've an update on our client or we will try to force it in order to fix the bug. 

       

       

      • DC11604's avatar
        DC11604
        Copper Contributor
        Aug 22, 2019

        Hi All/Sofianeda1st 

         

        It looks this issue has fixed by Microsoft in their recent Office 365 client update - https://docs.microsoft.com/en-us/officeupdates/semi-annual-channel-targeted-2019#version-1902-august-13

         

        Our MS engineer on the case informed the same and after the pilot deployment, the issue has fixed for all users.

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