Forum Discussion

Dawoof6's avatar
Dawoof6
Copper Contributor
Aug 29, 2025
Solved

Error installing Apps 365, command not supported.

I was performing an Online Repair for a user. It did the uninstall fine, but then threw this error. I tried to reinstall, same error. Used the MS Cleanup tool, ran SFC, cleared temp files, cache...
  • Kidd_Ip's avatar
    Aug 30, 2025

    Try this out:

     

    1. Try Repair via Command Prompt

    If the GUI repair fails, you can invoke the repair manually using Command Prompt:

    "C:\Program Files\Common Files\Microsoft Shared\ClickToRun\OfficeClickToRun.exe" scenario=Repair system=x64 culture=en-us RepairType=FullRepair DisplayLevel=True

    Make sure the path matches your system. If Office is installed in a different location, adjust accordingly.

     

    2.  Deep Clean Office Remnants

    Even after using the MS Cleanup tool, some registry entries or leftover folders might be interfering.

    • Delete these folders manually:
      • C:\Program Files\Microsoft Office
      • C:\Program Files\Common Files\Microsoft Shared\ClickToRun
      • %ProgramData%\Microsoft\Office
      • %LocalAppData%\Microsoft\Office
    • Then run CCleaner or a similar registry cleaner to remove orphaned entries.

     

    3. Use Offline Installer

    Instead of relying on the web-based installer, try downloading the full offline installer for Microsoft 365. This bypasses some of the Click-to-Run dependencies that may be failing.

     

    4. Create a New Windows Profile

    Sometimes the issue is tied to the user profile itself. Try installing Office under a new local admin account to rule out profile corruption.

     

    5. Check Group Policy or Registry Restrictions

    If this is a domain-joined machine, group policies or registry keys might be blocking certain commands.

    • Check:
      HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Office
      Look for any restrictive keys under ClickToRun or Common.

Resources