Forum Discussion
Error installing Apps 365, command not supported.
- Aug 30, 2025
Try this out:
1. Try Repair via Command Prompt
If the GUI repair fails, you can invoke the repair manually using Command Prompt:
"C:\Program Files\Common Files\Microsoft Shared\ClickToRun\OfficeClickToRun.exe" scenario=Repair system=x64 culture=en-us RepairType=FullRepair DisplayLevel=True
Make sure the path matches your system. If Office is installed in a different location, adjust accordingly.
2. Deep Clean Office Remnants
Even after using the MS Cleanup tool, some registry entries or leftover folders might be interfering.
- Delete these folders manually:
- C:\Program Files\Microsoft Office
- C:\Program Files\Common Files\Microsoft Shared\ClickToRun
- %ProgramData%\Microsoft\Office
- %LocalAppData%\Microsoft\Office
- Then run CCleaner or a similar registry cleaner to remove orphaned entries.
3. Use Offline Installer
Instead of relying on the web-based installer, try downloading the full offline installer for Microsoft 365. This bypasses some of the Click-to-Run dependencies that may be failing.
4. Create a New Windows Profile
Sometimes the issue is tied to the user profile itself. Try installing Office under a new local admin account to rule out profile corruption.
5. Check Group Policy or Registry Restrictions
If this is a domain-joined machine, group policies or registry keys might be blocking certain commands.
- Check:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Office
Look for any restrictive keys under ClickToRun or Common.
Try this out:
1. Try Repair via Command Prompt
If the GUI repair fails, you can invoke the repair manually using Command Prompt:
"C:\Program Files\Common Files\Microsoft Shared\ClickToRun\OfficeClickToRun.exe" scenario=Repair system=x64 culture=en-us RepairType=FullRepair DisplayLevel=True
Make sure the path matches your system. If Office is installed in a different location, adjust accordingly.
2. Deep Clean Office Remnants
Even after using the MS Cleanup tool, some registry entries or leftover folders might be interfering.
- Delete these folders manually:
- C:\Program Files\Microsoft Office
- C:\Program Files\Common Files\Microsoft Shared\ClickToRun
- %ProgramData%\Microsoft\Office
- %LocalAppData%\Microsoft\Office
- Then run CCleaner or a similar registry cleaner to remove orphaned entries.
3. Use Offline Installer
Instead of relying on the web-based installer, try downloading the full offline installer for Microsoft 365. This bypasses some of the Click-to-Run dependencies that may be failing.
4. Create a New Windows Profile
Sometimes the issue is tied to the user profile itself. Try installing Office under a new local admin account to rule out profile corruption.
5. Check Group Policy or Registry Restrictions
If this is a domain-joined machine, group policies or registry keys might be blocking certain commands.
- Check:
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Office
Look for any restrictive keys under ClickToRun or Common.
- Dawoof6Sep 04, 2025Copper Contributor
Thanks so much!!! Option 3 finally worked for me. For anyone else finding this, here's what I did:
Follow this guide for the basics of the offline installer: https://support.microsoft.com/en-us/office/use-the-office-offline-installer-f0a85fe7-118f-41cb-a791-d59cef96ad1c#officeplans=signinorgid
After the download, make sure to edit the configuration xml to include the local path to the files, example https://learn.microsoft.com/en-us/microsoft-365-apps/deploy/overview-office-deployment-tool.