Forum Discussion

TadeuszKM's avatar
TadeuszKM
Copper Contributor
Feb 24, 2020

Error 121003 on relog attempt

We're using a hybrid environment, so cloud that's connected to a on-premises domain controller. New rollout, still underway. One of my users just reported they had to log out from Office on one...
migration
office 365
security
chaytho's avatar
chaytho
Copper Contributor
Oct 23, 2020

TadeuszKM Were you able to get this problem fixed? I just had a user get the same error message and notification about resetting the password when they tried to log into a site using Office365 active directory.  And yes....the xbox solitaire posts are unhelpful. 

TadeuszKM's avatar
TadeuszKM
Copper Contributor
Nov 02, 2020

chaytho Yes, I did manage to solve it by the most effective method: BRUTE FORCE.

I tunneled to the domain controller and reset the password. Then I waited for that to sync up to the cloud. Then, I gave the user new password and asked them to log in again on every device they were using and it worked.

 

It seems that for environments without 2FA and user-side password change, there may be password expiry even if relevant setting is for passwords to never expire. If that happens, resetting password and having user log in again on their every device is the simpliest solution.

  • geekgal's avatar
    geekgal
    Copper Contributor
    Aug 05, 2021

    TadeuszKM   I just solved this error.  It was due to the "user must change password at next login" box checked in their Active Directory account.  Once I unchecked that it worked fine.