Forum Discussion

Rising Flight's avatar
Rising Flight
Brass Contributor
Jun 12, 2018
Solved

emails missing

Hi experts

One of my users wants 2016 mails. he has checked his mailbox and in archive folder he could see only 10 sent emails i have exported 2016 mails pst using in place ediscovery and hold and when i look into csv file i  can see only10 sent emails. Its highly impossible that user has just sent 10 email in 2016. Are any emails missing how do i further troubleshoot this.

admin
ediscovery
exchange
office 365
  • Deleted's avatar
    Deleted
    Jun 12, 2018
    You probably have a rule exporting to an archive mailbox which might do it by default for 2 years. Make sure your search and or your user are using the Archive mailbox and not the archive folder, which are 2 different things. The Archive mailbox is where archives will be moved to after a designated time.

2 Replies

  • Deleted's avatar
    Deleted
    Not applicable
    Jun 12, 2018
    You probably have a rule exporting to an archive mailbox which might do it by default for 2 years. Make sure your search and or your user are using the Archive mailbox and not the archive folder, which are 2 different things. The Archive mailbox is where archives will be moved to after a designated time.