Forum Discussion
Duplicate accounts O365
Since a while we have several users with a duplicate office 365 account in their office products ( word, powerpoint, excel )
This result in an empty MRU for all office applications / Unable to share documents with colleagues and other issues... we have to switch manually to other account which looks exactly the same but has the MRU filled and ability to find other colleagues when sharing a document.
I tried to remove the account but after a while at random times it returns and makes it primary again what causes several issues. I have no idea why several users have 2 accounts and other colleagues have no issues at all.
Yeah, I've had similar issues. You have to remove them from the registry, I believe it was this key: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Identities
Better yet, contact support and ask them for instructions, as in general tinkering with the registry is not a recommended approach.
Yeah, I've had similar issues. You have to remove them from the registry, I believe it was this key: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Identities
Better yet, contact support and ask them for instructions, as in general tinkering with the registry is not a recommended approach.
- Thank you Vasil,
You are right about the key but after removal the key and account will return somewhere during the day.
I will contact support.Hi Jeffrey,
Did you find any solution to this problem? We have exactly the same issue, even after deleting recreating the local profile the issue seems to return.
Thx,
K
