Forum Discussion
Jeffrey Jeensma
Dec 13, 2018Copper Contributor
Duplicate accounts O365
Since a while we have several users with a duplicate office 365 account in their office products ( word, powerpoint, excel ) This result in an empty MRU for all office applications / Unable to s...
- Dec 13, 2018
Yeah, I've had similar issues. You have to remove them from the registry, I believe it was this key: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Identities
Better yet, contact support and ask them for instructions, as in general tinkering with the registry is not a recommended approach.
VasilMichev
Dec 13, 2018MVP
Yeah, I've had similar issues. You have to remove them from the registry, I believe it was this key: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Identities
Better yet, contact support and ask them for instructions, as in general tinkering with the registry is not a recommended approach.