Forum Discussion
Duplicate accounts O365
Yeah, I've had similar issues. You have to remove them from the registry, I believe it was this key: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Identities
Better yet, contact support and ask them for instructions, as in general tinkering with the registry is not a recommended approach.
You are right about the key but after removal the key and account will return somewhere during the day.
I will contact support.
Hi Jeffrey,
Did you find any solution to this problem? We have exactly the same issue, even after deleting recreating the local profile the issue seems to return.
Thx,
K
- Hi,
Sadly... no solution.
It seems to be a problem with version 1811+ . I downgraded my version and no issues.
Made a ticket for support but no solution yet.The Microsoft Agent told me that their developers are working on a fix but couldn't give any ETA or information in detail. The work around for this issue is to remove your account from Windows 10 settings > Accounts > Work or School, then add a DWORD 'EnableADAL' with value 0 to Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity.
Setting this registry key will disable modern authentication, so you will have to use the 'app password' for Outlook and Skype for Business in case you have Multi-Factor Authentication enabled for the user account.
After this a sign-out is needed in Excel/Word and as soon as I signed back in I have now one account with the correct theming and recent documents showing.
Obviously I am not going to do this for 20+ accounts as it will be too time consuming, hopefully they fix it soon.
- Thank you,
We still haven't heard anything from MS support.....
Please let me know if you have more information.
Hi Jeffrey,
I am also in contact with MS Support, I will let you know if we found any solution, so far the issue seems to be related to Modern Authentication, but I am not certain yet.
K