Forum Discussion
Can't open document shared with me in Word desktop application
I have access to an organisation's SharePoint Online environment via the partner access option. I can open Office documents in the browser, but when I try to open in the desktop applications, I just ...
I am set up as a site collection administrator on the client's site collection. I have an E5 license on my company's tenant.
I have tested with an Office 365 account from the client's tenant. That works as expected.
It sounds like the Office desktop apps currently do not support opening documents from another tenant that you have been granted access to. However, the user interface still gives you the option to try, but throws you into an infinite loop of credential prompts.
I can confirm using same office desktop client can open files from 3 different tenants so that’s not the issue :).