Forum Discussion
Can't open document shared with me in Word desktop application
Hi Ivan!
How has the document been shared with you? Has anyone shared the entire SharePoint site with you to the O365 account you have in your organization or have only the document been shared as a link to Your O365 account?
What type of license do you have with the other organization? Does it contain Office or can You only use Office online there?
I am set up as a site collection administrator on the client's site collection. I have an E5 license on my company's tenant.
I have tested with an Office 365 account from the client's tenant. That works as expected.
It sounds like the Office desktop apps currently do not support opening documents from another tenant that you have been granted access to. However, the user interface still gives you the option to try, but throws you into an infinite loop of credential prompts.
I can confirm using same office desktop client can open files from 3 different tenants so that’s not the issue :).