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JV123's avatar
JV123
Copper Contributor
Oct 10, 2025

Cannot Create Conversation on multiple ios and android devices with translator app.

Our schools heavily use the Microsoft Translator application on iOS and Android devices. Starting 10/2 all devices have started receiving the following error message "Cannot create a new conversation, please try again". This has been tested on iOS and Android devices and on multiple networks to verify the issue isn't related to filtering / firewall rules. Application has also been uninstalled / reinstalled and still receive the same error.

It's clear this is affecting lots of customers yet we can't get any response from Microsoft on the issue.

https://learn.microsoft.com/en-us/answers/questions/5580071/microsoft-translator-conversation-feature-stopped?comment=question#comment-2261689


2 Replies

  • gunnarhm's avatar
    gunnarhm
    Occasional Reader

    Same for me and others in Sweden. Starting conversation results in conversation cannot be created. Android for me. I have uninstalled and reinstalled, and allowed all requested access rights to the app. I have tested on Android, but have reports about the same appearance on IOS.

     

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