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Ali Fadavinia's avatar
Ali Fadavinia
Iron Contributor
May 20, 2021

All Emails purged after running Compliance command except those in "top of information store" Folder

Hello Tech Folks,

We have received a request to delete some items(Email Messages] from EXCHANGE.

According to this guide, 

 https://docs.microsoft.com/en-us/microsoft-365/compliance/search-for-and-delete-messages-in-your-org... I created my content search and ran it [ STEP1]

Then as STEP2: I  connected to Compliance & Security Center in PowerShell as Admin, and ran New-ComplianceSearchAction -SearchName "ABC_004_22_2" -Purge -PurgeType SoftDelete
[ I ran this command atleast 10 times ]

Once I get the status via:

Get-ComplianceSearchAction  -Identity 'ABC_004_22_2_Purge' | Format-list

 

It shows the task has been completed...

Name SearchName Action RunBy JobEndTime Status
---- ---------- ------ ----- ---------- ------
ABC_004_22_2_Purge ABC_004_22_2 Purge Fadavinia, Ali 2021/05/18 9:26:29 PM Completed

Now my question is here:
 
I exported the results - all items deleted but not a few items residing in "top of information store" folder.

How can I get those items deleted in that folder aswell? Should I be worry about items sitting there? 

Trying to understand why those few remaining items aren't being purged?!



Thanks for your input
Ali
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