Forum Discussion
Ads on Outlook for IOS
Hoping someone here can point me in the right direction. As of this week, I have been receiving ads in Outlook on both my iPhone and iPad. I have an active subscription to MS 365. I even deleted the account and Outlook then reinstalled. I have used MS 365 for years and never experienced this issue with the IOS apps. My sister-in-law who has her own MS 365 subscription is also experiencing the same thing on her devices. No ads appear on the PC version. We both use Comcast/Xfinity for our mail service if that helps.
Thanks in advance for anything you can do to assist.
Bob
- got the same problem, its so annoying
Kind of hard to believe so few are having this problem. Would have hoped that someone had a solution.
- I have the same problem. Is Microsoft that nasty that despite paying for a subscription we still have to put up with ads?
This is an unusual situation, especially since you have an active Microsoft 365 subscription. Typically, ads in Outlook are only shown for free accounts. Here are some steps you can try to resolve this issue:
Update the app first, before applying solutions
1)Check your account type:
Open Outlook on your iOS device
Go to Settings > Your Account
Verify that it shows as a Microsoft 365 account, not a free account2) Check if subscription expired
Visit this link https://account.microsoft.com/services to check the status of your subscription and ensure it hasn’t expired.3)Sign out and sign back in:
In the Outlook app, go to Settings
Select your account
Scroll down and tap "Delete Account"
Restart the app and add your account again- Thank you for your reply. My subscription is good and auto-renews. I have also deleted and reinstalled as well as deleting the account and redoing. My question is regarding your first tip. My account shows IMAP account. If I want to create a MS account it wants it to be an Outlook.com account or MS Exchange account, neither of which works with my Xfinity. I see no option for Microsoft 365 account. Also note this has worked fine for years until about a week before I posted my initial request. Any other suggestions would be welcomed. Thanks again.
BobONeil So had the same problem on the Microsoft 365 app. The solution was simple though not at all what it should be. In the ad banner click the three dots and simply click on the Go Premium button. It will see you have and account and immediately remove the ads. Why you need to do it this way and not thru settings makes absolutely no sense nor does the fact that your already signed in and the app just seems to stupid to realize it without another unintuitive step to fix it. My guess is it’s a sneaky way to have their cake and eat it too. Most people use their accounts so little that they wouldn’t spend the time trying to find a fix if they even noticed at all and MS gets to keep their money and those sweet sweet ad revenues.
- Thanks for the response. I clicked the 3 dots and the only options I get are
Why did I get this ad? or Hide ad and of course Cancel. Go Premium is not an option for me.BobONeil That’s weird. I literally just did it today. Maybe hit hide ad and see if it does what mine did.
