Forum Discussion
Ads on Outlook for IOS
This is an unusual situation, especially since you have an active Microsoft 365 subscription. Typically, ads in Outlook are only shown for free accounts. Here are some steps you can try to resolve this issue:
Update the app first, before applying solutions
1)Check your account type:
Open Outlook on your iOS device
Go to Settings > Your Account
Verify that it shows as a Microsoft 365 account, not a free account
2) Check if subscription expired
Visit this link https://account.microsoft.com/services to check the status of your subscription and ensure it hasn’t expired.
3)Sign out and sign back in:
In the Outlook app, go to Settings
Select your account
Scroll down and tap "Delete Account"
Restart the app and add your account again
BobONeil andrew340 I understand, as we don't have accessed to your device, we always have to understand problem makeup our mind what might be issues, so we hit and try. Sorry, For that.
Now, I understand your problem. I will be suggested to take following steps please do it:
- Sign in to Your Microsoft Account:
- Visit the Microsoft account sign-in page
- Log in using the email address associated with your Microsoft 365 subscription.
- Navigate to Alias Settings:
- Once logged in, click on “Your info” or a similar option (the exact wording may vary based on your account settings).
- Look for an option related to aliases or additional email addresses.
- Create an Alias:
- Click on the option to add an alias.
- Choose an alias name (e.g., “myname_outlook”) and select the domain (usually “@outlook.com”).
- Confirm your choice, and the alias will be created.
- Verify the Alias:
- You’ll receive a confirmation email at your primary email address (the one associated with your Microsoft 365 subscription).
- Open the confirmation email and follow the instructions to verify the alias.
- You’ll receive a confirmation email at your primary email address (the one associated with your Microsoft 365 subscription).
- Add the Alias to Outlook on iOS:
- Open the Outlook app on your iPhone or iPad.
- Go to the account settings section (usually found in the app’s settings or preferences).
- Add the newly created alias as an account in Outlook.
- Enjoy an Ad-Free Experience:
- Once added, emails sent to the alias will appear in your Outlook app.
- The alias account should provide an ad-free experience.
- Once added, emails sent to the alias will appear in your Outlook app.
Remember that aliases are useful for managing different purposes (e.g., personal, work, subscriptions) without cluttering your primary inbox. If you encounter any issues during this process, feel free to ask for further assistance!
Pleased Give us rating if it solves, it is your choice completely - Thank you for the detailed answer. I do have the alias set up already. My Xfinity (Comcast) address is the primary alias for my account. I double-checked in the Microsoft account settings. And just to clarify, this setup has worked fine for years until about the middle of June, then the ads started appearing. Thanks again.
BobONeil Can you provide Screen shots about where and what ads showing and your current app version number
- Sign in to Your Microsoft Account:
