Forum Discussion
JG-Burke
Oct 26, 2021Brass Contributor
Accessing the quarantine of a shared mailbox
I found a few articles that indicate a user should be able access the quarantine of a shared mailbox if they are given full access to the mailbox. It appears the user must be given access using their active directory account -- not through a group.
We have tried this on a few shared mailboxes and get the same result. When we click on a "review" link in the quarantine email, we receive this error:
Error
The operation couldn't be performed because the user does not have the authorization
Any suggestions or things to check? Thank you!
- Ching_HooiCopper ContributorSeem Microsoft still not resolve the issue, our tenant also facing same issue. Whenever sharemailbox owner click on "review" button, it direct to Quarantine center and appear below error.
Error: The operation couldn't be performed because the user does not have the authorization.- lazarus72Copper Contributor
after an unsuccessful support case and another year of waiting I can confirm that the access still does not work.
Please Microsoft, do your job
- FaithEbenezerOquong
Microsoft
Hello, we are hoping to have the shared mailbox access for quarantine portal worldwide by end of April 2022. I will monitor this thread to update as the time draws closer.- Outrun0506Copper Contributor
FaithEbenezerOquong Any news on this? Is the ETA for April still valid? I have many customers asking for that...
- FaithEbenezerOquong
Microsoft
yes, End of April is still valid
You should be able to use the Filter control in the UI to achieve that, but a fellow MVP reported some issues with this functionality. Adding Arindam_Thokder as he might be able to share more details.
- Arindam_Thokder
Microsoft
JG-Burke - one can open quarantine of shared mailbox from clicking on the link on the End user spam notification which would be delivered to the shared mailbox. There is also another easy way where a mailbox with full permission can open their own Quarantine and then from the filter, change the recipient address and and mention the shared mailbox there. However this has some issue now which are looking at this moment. It should start working very soon.- lazarus72Copper Contributor
I can not confirm that the access works. Neither on the one way, nor on the other.
When the user (with full access to the shared mailbox) clicks on review in the notification, the (empty) quarantine opens and a message appears that there is no authorization. Also the search does not work, because the quarantine is empty.Somehow only the quarantine of the user and not the one of the shared mailbox is displayed. (Username is in the upper right corner)
Is there anything left to set?
Hopefully someone will find a solution for this soon.best regards