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JG-Burke's avatar
JG-Burke
Brass Contributor
Oct 26, 2021

Accessing the quarantine of a shared mailbox

I found a few articles that indicate a user should be able access the quarantine of a shared mailbox if they are given full access to the mailbox.  It appears the user must be given access using their active directory account -- not through a group.

 

We have tried this on a few shared mailboxes and get the same result. When we click on a "review" link in the quarantine email, we receive this error:

 

Error
The operation couldn't be performed because the user does not have the authorization
 
Any suggestions or things to check?  Thank you!
  • Ching_Hooi's avatar
    Ching_Hooi
    Copper Contributor
    Seem Microsoft still not resolve the issue, our tenant also facing same issue. Whenever sharemailbox owner click on "review" button, it direct to Quarantine center and appear below error.
    Error: The operation couldn't be performed because the user does not have the authorization.
    • lazarus72's avatar
      lazarus72
      Copper Contributor

      Ching_Hooi 

      after an unsuccessful support case and another year of waiting I can confirm that the access still does not work. :cry:

      Please Microsoft, do your job

  • Hello, we are hoping to have the shared mailbox access for quarantine portal worldwide by end of April 2022. I will monitor this thread to update as the time draws closer.
  • You should be able to use the Filter control in the UI to achieve that, but a fellow MVP reported some issues with this functionality. Adding Arindam_Thokder as he might be able to share more details.

    • Arindam_Thokder's avatar
      Arindam_Thokder
      Icon for Microsoft rankMicrosoft
      JG-Burke - one can open quarantine of shared mailbox from clicking on the link on the End user spam notification which would be delivered to the shared mailbox. There is also another easy way where a mailbox with full permission can open their own Quarantine and then from the filter, change the recipient address and and mention the shared mailbox there. However this has some issue now which are looking at this moment. It should start working very soon.
      • lazarus72's avatar
        lazarus72
        Copper Contributor

        Arindam_Thokder 

        I can not confirm that the access works. Neither on the one way, nor on the other.
        When the user (with full access to the shared mailbox) clicks on review in the notification, the (empty) quarantine opens and a message appears that there is no authorization. Also the search does not work, because the quarantine is empty.

        Somehow only the quarantine of the user and not the one of the shared mailbox is displayed. (Username is in the upper right corner)

        Is there anything left to set?
        Hopefully someone will find a solution for this soon.

         

        best regards

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