Forum Discussion
Accessing the quarantine of a shared mailbox
I found a few articles that indicate a user should be able access the quarantine of a shared mailbox if they are given full access to the mailbox. It appears the user must be given access using thei...
Arindam_Thokder
Microsoft
MicrosoftJG-Burke - one can open quarantine of shared mailbox from clicking on the link on the End user spam notification which would be delivered to the shared mailbox. There is also another easy way where a mailbox with full permission can open their own Quarantine and then from the filter, change the recipient address and and mention the shared mailbox there. However this has some issue now which are looking at this moment. It should start working very soon.
I can not confirm that the access works. Neither on the one way, nor on the other.
When the user (with full access to the shared mailbox) clicks on review in the notification, the (empty) quarantine opens and a message appears that there is no authorization. Also the search does not work, because the quarantine is empty.
Somehow only the quarantine of the user and not the one of the shared mailbox is displayed. (Username is in the upper right corner)
Is there anything left to set?
Hopefully someone will find a solution for this soon.
best regards
- Same here. I'm even able to reproduce that myself. Already tried removing and re-adding full access to the mailbox (directly, not via synced AD group).
I guess Microsoft needs to be made aware of this.- Arindam_ThokderPiotr_Jezewski lazarus72 - As mentioned earlier, the plan is to give end user access the quarantine for shared mailbox by changing the recipient address to shared mailbox from quarantine portal. This change is yet to be enabled for worldwide tenants. Unfortunately, I do not have an ETA for this.
- I agree with everyone on this thread. This is a highly needed feature. We just went back to EOP/Defender for email protection, and this caught us off guard. Prior to going live with "EOP" I did confirm this functionality with Microsoft Support and a PFE and was told that this was possible (end users with Full Rights to the shared mailbox would be able to view the email messages in the quarantine portal). Microsoft Support tends to give the wrong info with features/capabilities not even implemented yet. Microsoft is quick to take our G5/E5 licensing money but slow to implement promised features and capabilities.
