Forum Discussion
Issues with Partner Support
I am having some problems with Partner support (created a ticket over a month ago and they kept asking for information saying that it was ok and then asking for the same information again and in the ...
That sounds really frustrating! I’ve dealt with similar issues before. If you don’t have direct contacts anymore, try reaching out through the Microsoft Partner Network forums or even Twitter—they tend to be quicker there. When following up, make sure to reference your ticket number and outline the back-and-forth to show the lack of progress. If that doesn’t work, you might want to escalate through Partner Support management directly.
Thanks, I didn't think about twitter, I hope that now that an FTE is involved it gets resolved quicker, but we will see.
