Feedback on Partner Benefit Renewal Experience

I wanted to share a bit of feedback on the partner benefit packages based on our experience.

In the past we used the Action Pack and it worked very well for us. Renewal was simple and everything that was already configured just continued into the next period without any extra work.

After it was discontinued we moved to the Partner Success Core Benefits package. Our experience has been less smooth, especially with how the Azure credits are handled.

The credit must be assigned to a specific user, and if that user already has Azure credit it cannot be applied until the current one expires. When the credit expires, the subscriptions funded by it automatically switch to Pay As You Go. After that we need to contact support to convert the subscriptions back to Azure Sponsorship before the new credit can be applied, which involves several support teams and can take a few days. We also then need to ask support to cover the temporary Pay As You Go usage.

As you can imagine, this turns what should be a simple renewal into a fairly time consuming process.

Ideally, renewing the benefit package would just extend the existing setup, similar to how it worked with Action Pack, so everything continues without needing support involvement.