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Supavij365's avatar
Supavij365
MCT
Aug 27, 2025

Request Achievement Code is missing (and confuse for creation step)

Hi Team,

I have a problem with "how to create/request achievement code for MS Learn".

I will summary my backend below, and hope that someone can help and solve my issue.

 

  1. My personal email is "su*****@hotmail.com"
  2. I work for company A since 2017 until May2025, my work email is "su*****@aaaa"
  3. Company A is Global Training Partner, and I linked my personal email and work email together.
    while I was A employee, I can create the "achievement code" in MS learn by myself without any request or approval process by using my personal account.
  4. I moved to company B started June2025, this is Global training partner too.
    let say my new work email is "su******@bbbb". I unlinked my personal email from previously email (aaaa) and link to new work email (bbbb)
  5. In June - July 2025, my personal email still creates the achievement code via MS learn.
  6. But now, Aug2025, I can't do it anymore. 
    from this point, I would like to know what happen that why I can't create the code from my personal account. is it about "change company" or "associate with new email" or not

From above, I found request form as https://aka.ms/LearnEnrollmentForm but I dont know what exactly answer for this question (screenshot below). the black bold text asks for URL but the answer must be number? what should I fill in this? and how to get URL as that mentioned.

 

Anyway, it means that no longer create the code by me-self before submitting the request form anymore. right? Am I understand, correct?

 

Supavij K.

best regards

(email address removed for privacy reasons)

 

 

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5 Replies

  • DanDonohue's avatar
    DanDonohue
    Icon for Microsoft rankMicrosoft
    Aug 28, 2025

    Hi Supavij365​ - there's a lot going on here so let me try to break it down. 

    There have been recent escalations about partners who could previously create achievement codes, but suddenly lost access. Most of the escalations I'm seeing are for new partners who have yet to be permissioned (covered in this post) but it is possible your account has been impacted. Once the issue I linked to is fixed, you may regain your access. 

    Next, our onboarding documentation instructs Learn admins to create a net-new email account for requesting achievement codes. I do not know the impacts of using your personal email which was previously attributed to one partner but is now another. I wouldn't think it would have an impact, but I can't be 100% sure. My suggestion is to follow the instructions in the onboarding docs I linked to above. 

    As for the screenshot you shared, that's where the Microsoft partner ID goes. In order to access and generate achievement codes you need to be a validated Training Services Partner. Your Microsoft partner ID can be accessed when you're logged into partner.microsoft.com on a partner account. 

    Hope that helps. Please let me know if you have further questions. 

    • Supavij365's avatar
      Supavij365
      MCT
      Aug 29, 2025

      DanDonohue​ thank you in advance for information and suggestion.

      May I ask you about "Global Training Partner program (GTP)" and "Training Services Partner | Microsoft Learn" (TSP)? Is it the same? For creation achievement code, it just limits for TSP only? or GTP can do it?

      I follow the document you provided, Is this correct? the screenshot below is how URL creation. and then I sent the request form by fill in my partner ID. So, if the system work correctly, in next 2-3 days after the system approved. it means I suppose to see the request code button in MS learn. right?

       

       

       

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