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TugrulK's avatar
TugrulK
Copper Contributor
Oct 24, 2026

New TSP (Azerbaijan) - Pearson Partner Store location validation

Hello,

Code Academy (Baku, Azerbaijan) was accepted into the Training Services Partner program on 15 Oct 2026 (welcome e-mail received). Org ID 5225989, Location ID 5225990.

When registering on the Pearson Partner Store (21 Oct), the “Training Services Partner” account type rejected our IDs (“Organization and/or Location ID not found”). The account could only be created as “Cloud partner”, and the store now shows the location as pending/invalid.

It looks like our TSP status has not yet reached Pearson’s partner list. Could someone confirm whether the list sync is pending, or advise how to get the location validated?

Thank you,
Tugrul Kapucuoglu – Code Academy

4 Replies

  • TugrulK's avatar
    TugrulK
    Copper Contributor

    Pearson resolved the issue. Thanks to everyone.

  • Hi Tugrul - create a support ticket on the Pearson site and they'll get it handled for you. 

    • TugrulK's avatar
      TugrulK
      Copper Contributor

      I sent an email to the Pearson Support team regarding this issue. However, I could not find any tool on the Pearson portal that would allow me to create a support ticket.