Failed to renew action pack. My business is suffering for 20 days.

I have failed to renew action pack at lat days. There was a general error after trying to buy it with credit card. I have raised an issue. But instead of letting me know the reason behind the support person just mailed me how to renew steps. By the time I had the opportunity to talk to them my company verification status was rejected. I have been transferred to another team and came to know that i need to change my primary contact information since the email address is in "info@" format though it's been there for years. But since my office 365 subscription is expired I can't change my email and transferred to another team to do so. After providing all necessary information It's been 5 days and still no progress. It's utterly frustrating. And my previous two experience with Microsoft Partner Portal support was similarly poor. Is there any way to make it faster? Or I should leave the platform Microsoft just don't care about their partners. I have been using Microsoft Development platform for two decades and their support and forums are just the best. But support of Partner Portal is the worst.

Raised two tickets but still no solution. (Ticket IDs 2409200010001268 and 2410010010003272)