Forum Discussion
Anonymous
Jun 22, 2026Not applicable
Unable to access Global Admin, username not recognised, need tenant recovery billing active
Unable to access Global Admin account for Microsoft 365 tenant. Username not recognised and I need tenant recovery. Billing is still active. I am the billing owner of a Microsoft 365 Business subscr...
Jamony
Jul 02, 2026MCT
Hi, for tenant recovery you'll need Microsoft support rather than a community-only fix. Since billing is still active, open a support request from the billing/subscription side and ask for tenant admin recovery. Have proof of ownership ready, such as billing details, tenant domain, and business verification.