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DiogoSousa's avatar
DiogoSousa
Iron Contributor
Dec 12, 2023
Solved

Ticketing System for Clients

Hello everyone and greetings from Portugal!   So, I work at a startup that at the moment has a nice number of clients, both in Portugal and in the US. We're feeling the need to have a ticketing sy...
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  • kitameraki_com's avatar
    kitameraki_com
    Dec 13, 2024

    hi DiogoSousa have you found a tool?
    If not, check https://teamswork.app/ticketing it is well integrated with Microsoft Teams

LeonPavesic's avatar
LeonPavesic
Silver Contributor
Dec 12, 2023

Hi DiogoSousa,

I'd recommend looking into a combination of tools that can handle ticketing, user information retrieval from Entra ID, and device management from Intune.

Based on your requirements, here are some ticketing systems that might be a good match for you:

  1. Freshdesk:
    www.freshworks.com

  2. Zendesk: 
    Zendesk: Customer Service Software & Sales CRM | Best in 2023

  3. Zoho Desk:
    https://www.zoho.com

  4. Jira Service Management:
    Jira Service Management | A new take on ITSM software (atlassian.com)


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Kindest regards,


Leon Pavesic
(LinkedIn)

  • DiogoSousa's avatar
    DiogoSousa
    Iron Contributor
    Dec 12, 2023
    Tks, I'll take a look on that ones.

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