Forum Discussion
Outlook 365 constantly asking for password authentication
All,
For the last month or more, Outlook constantly asks me for my email password for 2 different email providers. This is not happening on my iPhone nor MacBook.
I have read dozens of posts to resolve this issue and nothing works. I deleted Office365 and re-installed. Still problems.
This is really frustrating.
Does anyone have a REAL solution?
Hello, i have solved it like this:
1 open the RegEdit:
2 goes to: HKEY_CURRENT_USER \ Software \ Microsoft \ Office \ 16.0 \ Common \ Identity
3 create a DWORD key named: EnableADAL
4 assign (if not already) the value 0
5 Reopen Outlook and enter your credentialsAfter more than 3 months the customer did not call me again
Alberto
adpinc61 Good evening,
If you email provider is using Modern Authentication or enforced MFA, you can first update- upgrade your Office client Apps.
After that, I recommend you to delete your Windows credentials of these accounts from Credential Manager. Next time you open Outlook app, a new token will be created when you type the password and it should work.
I hope this can help.
Good luck!
