Not able to do an account recovory when 2FA is enabled and Passkeey is half set up

Question

I am not able to log into my personal account.

I have tried account recovery, but I have 2FA set up so I go a message saying this is ignored.

I have rest the password using 2FA but when I try to login the message is that I can not use password to login.

I beleive my partern loged me out of the account and tried to log in to her account but instead started Passkey set up.

I have needed to login with my company account even to raise this post.

Any help would be great.

kidd_ip · Answer

You cannot sign in because your Microsoft account is locked in a state where password login is disabled and 2FA/passkey setup is incomplete. You may be required to use the Microsoft Account Recovery process, which relies on identity verification to re‑establish trust and issue a Temporary Access Pass so you can re‑register authentication methods.
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https://learn.microsoft.com/en-us/entra/identity/authentication/how-to-account-recovery-for-users
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https://learn.microsoft.com/en-us/entra/identity/authentication/concept-account-recovery-overview
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Not able to do an account recovory when 2FA is enabled and Passkeey is half set up

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