Forum Discussion
Not able to do an account recovory when 2FA is enabled and Passkeey is half set up
I am not able to log into my personal account. I have tried account recovery, but I have 2FA set up so I go a message saying this is ignored. I have rest the password using 2FA but when I try to lo...
You cannot sign in because your Microsoft account is locked in a state where password login is disabled and 2FA/passkey setup is incomplete. You may be required to use the Microsoft Account Recovery process, which relies on identity verification to re‑establish trust and issue a Temporary Access Pass so you can re‑register authentication methods.
https://learn.microsoft.com/en-us/entra/identity/authentication/how-to-account-recovery-for-users
https://learn.microsoft.com/en-us/entra/identity/authentication/concept-account-recovery-overview