Forum Discussion
Microsoft Authenticator backup not recognized by the same recovery account
My old Android phone has completely failed, so I can no longer access Microsoft Authenticator on that device. I had previously enabled Cloud Backup in Microsoft Authenticator, and I am certain that ...
Microsoft Authenticator only supports restoring the latest Cloud backup tied to the exact Microsoft personal account used during setup. If the app says “no backup found,” it usually means the backup was saved under a different account or was overwritten. Unfortunately, there is no supported way for Microsoft to retrieve or verify older backups, so missing accounts must be re‑added manually.