Forum Discussion
TheAllen01
Dec 21, 2023Copper Contributor
MFA fail with Live O365 account
I’m desperate.
I have both a Live Office365 account and a professional Office 365 acct. both use the same email to login and use MS Authenticator for MFA (separate Authenticator instances, of course)
I changed phones recently and my Live MFA does not work. So now, I can’t login to my Live acct (it needs Authenticator to validate) to update my MFA and I can’t update my MFA method or add the account without logging in. It’s completely recursive.
I’m stuck in a loop and can’t access my email, OneDrive or anything I use regularly. I have called support 4 times and been on hold for 6 hours each without a rep. I filed a $500 support case through work and after 11 days, no call back! WTF???!!!
I need to access my Live acct. since I also have a business acct with the same email, all password change and account logins direct me to changing my professional acct which is not helpful.
After 2 weeks of no access or support, I’m desperate. Any way to change MFA method for an account you CAN’T login to?
Unfortunately that you need Microsoft support help unless you do have another admin in your tenant to reset for your account
- tcboeiraBrass ContributorQue situação. Realmente... O que chama de Live no Br chamamos de Pessoal, ou Familia, se for mais de uma pessoa. E o unico recurso mesmo que me ocorre é o contato com Suporte. Sinto muito não pode ajudar mais.