Forum Discussion
Issues with MS Office Logging me out of documents shared via Sharepoint on Mac
I work in D365 on a Mac and have since 2007. I do a lot of collaborative work in Microsoft office and until around April of this year, it has always worked perfectly. But for the past 6 months, I have been getting randomly logged out of Word, Excel and PowerPoint while actively working in a document. I am then unable to log back in and have to quite all MS applications, open up KeyChain in Spotlight and delete all items under login associated with Exchange, Office and ADAL... This only happens when working in a document via Sharepoint, and seemingly every 20 min or so. This makes collaborative work in Sharepoint now impossible. I cannot keep closing everything down and clearing the cache of logins in KeyChain. What happened and how do I fix this permanently?
1 Reply
- Hi rkoopmans,
Have you tried clearing the cache and data for all these Microsoft Office for Mac applications? To ensure it resolves your issue, try renaming the folders mentioned in the Support article instead of deleting them in case of a rollback.
https://support.microsoft.com/en-gb/office/uninstall-office-for-mac-eefa1199-5b58-43af-8a3d-b73dc1a8cae3
Renaming these three folders should also be enough; these are the most important folders. These can be found under the ~/Library/Group Containers/ folder:
UBF8T346G9.ms
UBF8T346G9.Office
UBF8T346G9.OfficeOsfWebHost
Good luck, and keep us posted!
