Forum Discussion
Wim Bartels
Dec 31, 2025Copper Contributor
Hacked Live account
Hello, On of our customers accounts was hacked. This is a Live account linked to his own emailadres (not hotmail) from his Internet Provider. A few weeks ago someone gained access to this...
Kidd_Ip
Dec 31, 2025MVP
What I tried before was opening a new escalation case and referencing the CDOC case number, but requesting escalation to the Microsoft Account Recovery team with billing proof.
Wim Bartels
Dec 31, 2025Copper Contributor
How did you do that ? open the escalation case ?