Forum Discussion
Hacked Live account
Hello, On of our customers accounts was hacked. This is a Live account linked to his own emailadres (not hotmail) from his Internet Provider. A few weeks ago someone gained access to this...
What I tried before was opening a new escalation case and referencing the CDOC case number, but requesting escalation to the Microsoft Account Recovery team with billing proof.
How did you do that ? open the escalation case ?