Forum Discussion
Case 2512040040001886 - Cannot Access Account
Since the 4th of December we have been patiently waiting on MS Tech support to assist on resolving our Case with no success endless calls and endless promises with no luck. How do you proceed in using Microsoft for a Business if they don't deliver on the support. My business is taking the brunt of it. I suppose another call holding for hours and another Support person promise a solution. No other methods to log complaints as you cannot log into your Account Portal.
1 Reply
I’m really sorry you’re going through this—being locked out for so long is incredibly frustrating, especially when it affects your business.
Just to clarify, this community is made up of fellow Microsoft 365 users, not Microsoft employees, so we don’t have the ability to access accounts or escalate support cases.
That said, I’ve been supporting Microsoft 365 services for over 5 years and have helped many customers in similar situations.
If you’re willing, feel free to share a bit more about the issue, and I’ll do my best to listen and help where possible.
Best,
Ahmed Masoud
