Forum Discussion
Broken Account Recovery (discontinued product)
Hello everyone, We have the MSFT Office Family plan which has the now discontinued custom domain support that used to be an option as a "Premium" feature. Back in August we upgraded the phone of one...
Microsoft officially discontinued custom Domain support for Microsoft 365 Personal and Family plans on November 30, 2023. After that date, you can no longer add or re‑add personalized email addresses to Family accounts, and recovery of such accounts is limited to the standard Outlook.com recovery form. If recovery fails, the only supported path is migrating to a Microsoft 365 Business plan where custom Domains are still supported.
https://windowsreport.com/m365-personal-accounts/