Approved Microsoft Nonprofit - No Business Basic offers, can’t create support ticket

We are an approved Microsoft Nonprofit organization in Germany.

After the July 2025 nonprofit licensing transition our Microsoft 365 Business Premium Donation disappeared.

Current situation:

• Nonprofit status = Approved
• Global Administrator
• Custom domain verified
• No Microsoft 365 Business Basic Nonprofit
• No Microsoft 365 Business Premium Nonprofit
• Billing → Purchase Services only shows trial products
• Cannot create a support ticket (only loops into the virtual assistant)
• Microsoft phone support redirects us back to the online support portal

Has anyone managed to get this resolved or reached the Microsoft Nonprofit Licensing team?

microsoft Has anyone from the Microsoft for Nonprofits team seen this issue?

It looks like our tenant lost its nonprofit licensing entitlements.