500 GBs of data inaccessible on 365 for Nonprofits

Hi, I'd treat this as urgent and open a Microsoft nonprofit/billing support case immediately. Ask specifically whether the tenant data is retained and what license or grace-period option can restore access. Avoid deleting users or changing the tenant until support confirms the safest recovery path.

Yes, same issue here. No notice and over 10 years of data missing. 

Very sorry to hear this is happening. A better plan might have been to automatically roll everyone from the discontinued Business Premium grant onto the free Business Basic licence.

This page will provide you with some information about what happens after a subscription ends: What happens to my data and access when my Microsoft 365 for business subscription ends? | Microsoft Learn

You'll notice that admins retain access to the tenant and data for a while longer than regular users during the 'Disabled' state, before the data and tenant is deleted. So hopefully you can access as an admin and replace the expired licenses with the free Basic, or either of the paid licenses (Standard or Premium).

(Unfortunately, it won't be helpful to those who have already had their data deleted.)

Thanks
Matt

We had exact the same problem. Without any warning (no communication from MS about stopping our licenses) we couldn't access our data from 15 June. Since then communicating with MS and they today confirmed all our data is lost! This is what MS wrote to us:

"We also noted that the subscription was temporarily reactivated and remained accessible in your tenant for an extended period. While this provided additional time, the required transition to a supported licensing option was not completed. As a result, the subscription was disabled again on June 14, 2026, which initiated the standard deprovisioning process and led to its permanent removal from your tenant."

This is ridiculous! We are now investigating a way to raise a claim against MS. 

We experienced the exact same thing. We had to subscribe to Microsoft 365 Business Standard which is only $3/mo./user, which isn't bad. However, the fact that we were never notified is very alarming.

I'm not sure when our Premium license lapsed. All I know is that we had access to everything on June 11, and when we came to work on June 15, we couldn't access anything. That is when we had to subscribe to Standard. Once the subscription was active and we assigned the licenses to all users, date was available immediately and everything was exactly as it had been. We didn't experience any other issues. 

ATTN MODERATORS - URGENT ESCALATION REQUEST (Ticket #2606160040010375)

We are experiencing the exact same issue at our nonprofit, R. Fathers M.A.D., Inc.

Our original Microsoft 365 Business Premium grant subscription lapsed on May 27, and we purchased our new active subscription on June 15, a lapse of exactly 19 days.

We have an active case open right now under TicketID#2606160040010375. The Data Protection Team has successfully linked our accounts, our new subscription is Active in our Billing dashboard, and all licenses have been assigned to our active users. Frontline support ran an eDiscovery search that came back empty because the metadata indexing pointers were severed during the grant decommissioning.

Because both of our organizations acted within the standard retention window, our data physically sits on the servers, but the front-end paths are broken.

We need a Community Manager or Moderator to internally flag TicketID#2606160040010375 so a Tier-3 engineer can manually trigger the backend data re-index to reconnect our intact SharePoint and OneDrive files to our user profiles. Our operations are completely halted.