500 GBs of data inaccessible on 365 for Nonprofits

The same happened to us. Microsoft deleted all of our files even though the expiration date on my license said September of 2026. 

After a month going back and forth with the 360 team, they passed me off to a non-profit group who basically said your licenses expired in 2025. You did nothing about it and the system acted as intended.  

They denied my requests to even look for the files and finally said, your files are gone and we're not going do anything about it.  This is your mistake.  It makes me sick to my stomach. We lost decades' worth of fire company history and irreplaceable data. 

If anyone from Microsoft would like to dispute this, I have complete records of all my interactions. 

If anyone would like to look into a class action option, I would be on board.