Forum Discussion
500 GBs of data inaccessible on 365 for Nonprofits
I manage a U.S. nonprofit that was using Microsoft 365 Business Premium through Microsoft’s nonprofit grant program. About a week ago, we suddenly lost access to our Microsoft 365 services. After...
Hi, I'd treat this as urgent and open a Microsoft nonprofit/billing support case immediately. Ask specifically whether the tenant data is retained and what license or grace-period option can restore access. Avoid deleting users or changing the tenant until support confirms the safest recovery path.
The problem is all those options don't work. I've literally tried everything. A case was opened two days ago with a reference - no response, sent an email. It's just nothing