Forum Discussion
Johan Pauly
Jan 04, 2017Brass Contributor
Why is "Focused Inbox" suddenly disappeared?
Hello,
Until the end of 2016 our tenant had "Focused Inbox" activated. But since a couple of days, we're missing the separation of "Important" and "Other". When we can see all our messages in our Inbox-folder in Outlook 2016, we don't see these messages in OWA. What has changed?
- Kalyan Chanumolu
Microsoft
I am able to see Focussed inbox in OWA but not in my Outlook desktop app.
It appeared for a couple of days and suddenly disappeared.
How can i get it back?
- Victor_Ungureanu
Microsoft
Make sure you comply with the requirements listed here:
https://blogs.office.com/2016/07/26/outlook-helps-you-focus-on-what-matters-to-you/
Most likely you don't have Modern Authentication enabled for Exchange.
- Kalyan Chanumolu
Microsoft
I am on 1705 Microsoft Channel
Can I check if Modern Authentication is enabled if I am not an office 365 admin?
I get the below error.
Get-OrganizationConfig : The term 'Get-OrganizationConfig' is not recognized as the name of a cmdlet, function, script
file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct
and try again.
- Jason RhodesIron Contributor
I've got the exact same issue.
Focused inbox shows on my Outlook on iOS but no matter which browser I use on which computer (I've tried many, cleared caches etc) all I have is 'Inbox'.
And now all of a sudden I can access the clutter settings again - these settings were gone once Focused inbox arrived.
This is very concerning.
- Victor_Ungureanu
Microsoft
Focused Inbox on Outlook for iOS or Android was available before beeing available in the desktop client.
Can you check if it's still enabled for your mailbox and at organization level?
Get-FocusedInbox -Identity <mailbox>
Get-OrganizationConfig | fl *focused*- Jason RhodesIron Contributor
Okay I did this:
Get-FocusedInbox -Identity <mailbox>
And it was set to false. How on earth could this happen when I had been using it for at least 2 months at the end of 2016?
I've set it it true now... how long should it take to start working again after that?
- Johan PaulyBrass Contributor
Do you also see an folder "Archived" in your mailbox? This folder appeared today. Who knows more about this?
- Victor_Ungureanu
Microsoft
The "Archived" folder is probably related to this:
https://support.office.com/en-us/article/Archive-in-Outlook-2016-for-Windows-25f75777-3cdc-4c77-9783-5929c7b47028