Hello, Until the end of 2016 our tenant had "Focused Inbox" activated. But since a couple of days, we're missing the separation of "Important" and "Other". When we can see all our messages in our Inbox-folder in Outlook 2016, we don't see these messages in OWA. What has changed?

Do you also see an folder "Archived" in your mailbox? This folder appeared today. Who knows more about this?

The "Archived" folder is probably related to this:https://support.office.com/en-us/article/Archive-in-Outlook-2016-for-Windows-25f75777-3cdc-4c77-9783-5929c7b47028

I noticed that when I disabled Clutter on a mailbox, this also disabled Focused Inbox, so this might have happened in your case. Enabling Focused Inbox didn't enable Clutter.

Same thing happened.Was using Focused/Other tabs and they disappeared in the desktop application though it is there in the web based. In place are tabs All, Unread, Mentions. I see it is turned on in the web properties, though don't know where to look in the desktop application. The button on the View tab is not there, and is not in the "customize ribbon" feature. Cannot find "Access Inbox while Offline feature" in the desktop application.

I've got the exact same issue. Focused inbox shows on my Outlook on iOS but no matter which browser I use on which computer (I've tried many, cleared caches etc) all I have is 'Inbox'. And now all of a sudden I can access the clutter settings again - these settings were gone once Focused inbox arrived. This is very concerning.

Why is "Focused Inbox" suddenly disappeared?

26 Replies

Kalyan Chanumolu
Former Employee
Jun 06, 2017
I am able to see Focussed inbox in OWA but not in my Outlook desktop app.

It appeared for a couple of days and suddenly disappeared.

How can i get it back?
- Victor_Ungureanu
  Microsoft
  Jun 06, 2017
  Make sure you comply with the requirements listed here:
  
  https://blogs.office.com/2016/07/26/outlook-helps-you-focus-on-what-matters-to-you/
  
  Most likely you don't have Modern Authentication enabled for Exchange.
  - Kalyan Chanumolu
    Former Employee
    Jun 06, 2017
    I am on 1705 Microsoft Channel
    
    Can I check if Modern Authentication is enabled if I am not an office 365 admin?
    
    I get the below error.
    
    Get-OrganizationConfig : The term 'Get-OrganizationConfig' is not recognized as the name of a cmdlet, function, script
    file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct
    and try again.
Jason Rhodes
Iron Contributor
Jan 04, 2017
I've got the exact same issue.

Focused inbox shows on my Outlook on iOS but no matter which browser I use on which computer (I've tried many, cleared caches etc) all I have is 'Inbox'.

And now all of a sudden I can access the clutter settings again - these settings were gone once Focused inbox arrived.

This is very concerning.
- Victor_Ungureanu
  Microsoft
  Jan 05, 2017
  Focused Inbox on Outlook for iOS or Android was available before beeing available in the desktop client.
  Can you check if it's still enabled for your mailbox and at organization level?
  Get-FocusedInbox -Identity <mailbox>
  Get-OrganizationConfig | fl *focused*
  - Jason Rhodes
    Iron Contributor
    Jan 05, 2017
    Okay I did this:
    
    Get-FocusedInbox -Identity <mailbox>
    
    And it was set to false. How on earth could this happen when I had been using it for at least 2 months at the end of 2016?
    
    I've set it it true now... how long should it take to start working again after that?
- Johan Pauly
  Brass Contributor
  Jan 04, 2017
  Do you also see an folder "Archived" in your mailbox? This folder appeared today. Who knows more about this?
  - Victor_Ungureanu
    Microsoft
    Jan 05, 2017
    The "Archived" folder is probably related to this:
    https://support.office.com/en-us/article/Archive-in-Outlook-2016-for-Windows-25f75777-3cdc-4c77-9783-5929c7b47028

Forum Discussion

Why is "Focused Inbox" suddenly disappeared?