Forum Discussion

Copper Contributor

Jan 04, 2017

Why is "Focused Inbox" suddenly disappeared?

Hello, Until the end of 2016 our tenant had "Focused Inbox" activated. But since a couple of days, we're missing the separation of "Important" and "Other". When we can see all our messages in our...

outlook

Jason Rhodes

Iron Contributor

Jan 05, 2017

I've got the exact same issue.

Focused inbox shows on my Outlook on iOS but no matter which browser I use on which computer (I've tried many, cleared caches etc) all I have is 'Inbox'.

And now all of a sudden I can access the clutter settings again - these settings were gone once Focused inbox arrived.

This is very concerning.

Victor_Ungureanu

Microsoft

Jan 05, 2017

Focused Inbox on Outlook for iOS or Android was available before beeing available in the desktop client.
Can you check if it's still enabled for your mailbox and at organization level?
Get-FocusedInbox -Identity <mailbox>
Get-OrganizationConfig | fl *focused*

Jason Rhodes
Iron Contributor
Jan 06, 2017
Okay I did this:

Get-FocusedInbox -Identity <mailbox>

And it was set to false. How on earth could this happen when I had been using it for at least 2 months at the end of 2016?

I've set it it true now... how long should it take to start working again after that?
- Victor_Ungureanu
  Microsoft
  Jan 06, 2017
  I noticed that when I disabled Clutter on a mailbox, this also disabled Focused Inbox, so this might have happened in your case.
  
  Enabling Focused Inbox didn't enable Clutter.
  - Johan Pauly
    Copper Contributor
    Jan 06, 2017
    I also did the same stuff:
    - using the powershell commands
    - disable/enable clutter
    
    But nothing has changed. It is very strange that this "Focused Inbox" feature is also disappeared at some other tenants.