Forum Discussion

Brass Contributor

Jan 04, 2017

Why is "Focused Inbox" suddenly disappeared?

Hello, Until the end of 2016 our tenant had "Focused Inbox" activated. But since a couple of days, we're missing the separation of "Important" and "Other". When we can see all our messages in our...

outlook

Victor_Ungureanu

Microsoft

Jan 05, 2017

Focused Inbox on Outlook for iOS or Android was available before beeing available in the desktop client.
Can you check if it's still enabled for your mailbox and at organization level?
Get-FocusedInbox -Identity <mailbox>
Get-OrganizationConfig | fl *focused*

Jason Rhodes

Iron Contributor

Jan 06, 2017

Okay I did this:

Get-FocusedInbox -Identity <mailbox>

And it was set to false. How on earth could this happen when I had been using it for at least 2 months at the end of 2016?

I've set it it true now... how long should it take to start working again after that?

Victor_Ungureanu
Microsoft
Jan 06, 2017
I noticed that when I disabled Clutter on a mailbox, this also disabled Focused Inbox, so this might have happened in your case.

Enabling Focused Inbox didn't enable Clutter.
- Johan Pauly
  Brass Contributor
  Jan 06, 2017
  I also did the same stuff:
  - using the powershell commands
  - disable/enable clutter
  
  But nothing has changed. It is very strange that this "Focused Inbox" feature is also disappeared at some other tenants.
  - Jason Rhodes
    Iron Contributor
    Jan 07, 2017
    Yes, I'e done the powershell commands yesterday and focused inbox is enabled on accounts an the whole company.
    
    I can see focused inbox on iOS Outlook
    I can see all the inbox emails in Outlook 2016
    I cannot see the 'Other' emails in my inbox in OWA, in any browser.
    
    Interetestingly in OWA I can find emails from the 'Other' folder when I search for one that I know is in Outlook 2016, and it says it's in 'Inbox' but when I go out of search back to the Inbox, the emails are not visible.