Forum Discussion
Why is "Focused Inbox" suddenly disappeared?
Hello, Until the end of 2016 our tenant had "Focused Inbox" activated. But since a couple of days, we're missing the separation of "Important" and "Other". When we can see all our messages in our...
I've got the exact same issue.
Focused inbox shows on my Outlook on iOS but no matter which browser I use on which computer (I've tried many, cleared caches etc) all I have is 'Inbox'.
And now all of a sudden I can access the clutter settings again - these settings were gone once Focused inbox arrived.
This is very concerning.
- Victor_Ungureanu
Microsoft
Focused Inbox on Outlook for iOS or Android was available before beeing available in the desktop client.
Can you check if it's still enabled for your mailbox and at organization level?
Get-FocusedInbox -Identity <mailbox>
Get-OrganizationConfig | fl *focused*Okay I did this:
Get-FocusedInbox -Identity <mailbox>
And it was set to false. How on earth could this happen when I had been using it for at least 2 months at the end of 2016?
I've set it it true now... how long should it take to start working again after that?
- Victor_UngureanuI noticed that when I disabled Clutter on a mailbox, this also disabled Focused Inbox, so this might have happened in your case.
Enabling Focused Inbox didn't enable Clutter.
Do you also see an folder "Archived" in your mailbox? This folder appeared today. Who knows more about this?
- Victor_UngureanuThe "Archived" folder is probably related to this:
https://support.office.com/en-us/article/Archive-in-Outlook-2016-for-Windows-25f75777-3cdc-4c77-9783-5929c7b47028
