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Nicole1111's avatar
Nicole1111
Copper Contributor
Jul 24, 2024
Solved

Pictures integrated in a list- not visible- error code #UNKNOWN!

Hi all,

 

I have a problem. I get a list from a company I am working with and they integrate pictures in the list.

I get an error message that the pictures are #UNKNOWN!

See attached screenshots.

 

I updated already to the newest version of Excel. I am using a MacBook Air- MAC OS Ventura 13.1.

 

And I am the only one having problems with this list.

Everybody else using it can see the pictures.

 

Appreciate your help.

 

 

 

 

 

  • Nicole1111 

    Verify how the images are embedded in the list:

    Linked Images: If images are linked (rather than embedded), ensure that the links are accessible. If the source of the images is not available or has moved, it could result in the #UNKNOWN! error.

     

    Embedded Images: If images are embedded, confirm that they are properly inserted. Sometimes re-embedding the images might resolve issues.

     

    Ensure that Excel’s view settings are correctly configured:

    Enable Drawing Objects:

      • Go to Excel > Preferences > View.
      • Ensure that Show drawings and text boxes on screen is checked.

    Check Display Settings:

      • Sometimes, display issues might cause images not to appear correctly. Make sure that the display settings are set correctly under Excel > Preferences > View.

     

    Sometimes, clearing the Excel cache might help resolve display issues:

    Clear Cache:

      • Quit Excel.
      • Go to ~/Library/Containers/com.microsoft.Excel/Data/Library/Preferences/ and delete the com.microsoft.Excel.plist file.
      • Restart Excel and see if the issue is resolved.

     

    Check Excel Add-Ins

    Add-ins might interfere with how content is displayed:

    Disable Add-Ins:

      • Go to Tools > Excel Add-ins and disable any add-ins.
      • Restart Excel and check if the issue persists.

     

    Try Safe Mode

    Starting Excel in Safe Mode might help:

    Start Excel in Safe Mode:

      • Hold the Shift key while launching Excel to start it in Safe Mode.

     

     

    My answers are voluntary and without guarantee!

     

    Hope this will help you.

2 Replies

  • NikolinoDE's avatar
    NikolinoDE
    Gold Contributor

    Nicole1111 

    Verify how the images are embedded in the list:

    Linked Images: If images are linked (rather than embedded), ensure that the links are accessible. If the source of the images is not available or has moved, it could result in the #UNKNOWN! error.

     

    Embedded Images: If images are embedded, confirm that they are properly inserted. Sometimes re-embedding the images might resolve issues.

     

    Ensure that Excel’s view settings are correctly configured:

    Enable Drawing Objects:

      • Go to Excel > Preferences > View.
      • Ensure that Show drawings and text boxes on screen is checked.

    Check Display Settings:

      • Sometimes, display issues might cause images not to appear correctly. Make sure that the display settings are set correctly under Excel > Preferences > View.

     

    Sometimes, clearing the Excel cache might help resolve display issues:

    Clear Cache:

      • Quit Excel.
      • Go to ~/Library/Containers/com.microsoft.Excel/Data/Library/Preferences/ and delete the com.microsoft.Excel.plist file.
      • Restart Excel and see if the issue is resolved.

     

    Check Excel Add-Ins

    Add-ins might interfere with how content is displayed:

    Disable Add-Ins:

      • Go to Tools > Excel Add-ins and disable any add-ins.
      • Restart Excel and check if the issue persists.

     

    Try Safe Mode

    Starting Excel in Safe Mode might help:

    Start Excel in Safe Mode:

      • Hold the Shift key while launching Excel to start it in Safe Mode.

     

     

    My answers are voluntary and without guarantee!

     

    Hope this will help you.

    • Nicole1111's avatar
      Nicole1111
      Copper Contributor

      NikolinoDE it worked!  I tried the safe mode function and this was it!

      Thanks so much, I am really happy that I can see all pictures now 🙂

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