Forum Discussion
My MS-Excel window goes black partially and intermittently.
Dear Microsoft Office Team,
When I open and add data to an Excel sheet, the screen goes black partially (in some parts) and intermittently. It is like black sections flashing on the screen. The problem happens when Excel window is maximized or restored. First, I thought that my laptop screen was broken down. However, the screen works normally and correctly with all other apps, except when opening and using the Excel desktop app. This had happened before, some weeks ago. But last week started again to flash with the black sections on the screen. It is probable that this problem came along with the installation of a Windows 11 update.
I am using: Windows 11, HP laptop, Excel desktop app (Office 2019).
I tried the following actions to fix this problem but they did not work:
- I installed Windows 11, version 22H2, x64
- I uninstalled and installed again Office 2019
- I ran the diagnostic tests of HP Support Assistant (Hardware and OS)
- I installed subsequent Windows updates.
Can you help me please?
- I already solved this issue. In case someone out there has the same problem, here is the proven solution:
Disable the graphics acceleration:
1. From Excel's main menu select Options.
2. At Excel Options window, choose Advanced on the left pane.
3. At the right pane, under Display options, CHECK the "Disable hardware graphics acceleration" checkbox and click OK.
This solution was provided on September 2022 by: Ravikumar Vadamalai, Independent Advisor, Microsoft Community.
Greetings to the Microsoft Tech Community.
- I already solved this issue. In case someone out there has the same problem, here is the proven solution:
Disable the graphics acceleration:
1. From Excel's main menu select Options.
2. At Excel Options window, choose Advanced on the left pane.
3. At the right pane, under Display options, CHECK the "Disable hardware graphics acceleration" checkbox and click OK.
This solution was provided on September 2022 by: Ravikumar Vadamalai, Independent Advisor, Microsoft Community.
Greetings to the Microsoft Tech Community.Tried the proposed solution but "Disable hardware graphics acceleration" does exist at the specified location,
- Hello,
You have to click on the "disable graphics acceleration" option. This option does exist, but you have to put a checkmark to it.
Best regards.
ElizabethAnneVH Your solution really works. Thanks.
Kofiagbalenyo I am very glad this solution worked for you. Thank the original provider, mentioned above. I am charmed to help.
Lovely regards,
Elizabeth Anne
Mexico.
This is not a viable long term solution. Nobody would normally WANT to Disable hardware graphics acceleration. That's just a band-aid solution.
When will Micro$oft actually FIX the underlying problem that just started causing this problem after a recent Windows Update?
I do! I have been working my Excel with disabled hardware graphics acceleration for some years and I am pretty fine. However, I do agree that this problem should be solved by Microsoft. I still do not know if this issue is present in specific machines with specific CPUs and graphics cards, like my HP, or if it is a general issue for all types of hardware. This is something you could help to clarify, if you mention what brand, model, is your computer and graphics card.
Greetings.
